The intricacies involved in moving goods from one place to another is a difficult subject to handle. It is a very localized market and players especially in India take full advantage of this situation. Most of the foreign investors are trying to look deeply into this potential market in India and they invest heavily with the Indian players.
Movers and Packers in Pune have been mushrooming in numbers. We as a player have some great insights on how things have been shaping up and some salient points for the businesses who want to prosper in this area.
Some of the points we would like to cover are as under -
1. Big players are eating the market share : Some big players like Agarwal packers and movers are the biggest market players in the country.Agarwal packers and movers have had a series of different rounds of funding and they know what they are betting upon. The advantage that they bestore over others is on the number of "Loyal Customers". The loyal customer zone is fully in favour of Agarwal and they do not want to try their hand on any other player. The small and one of the best movers and packers in Pune have tried to keep themselves in the competition with these big players but it is only a matter of time when only BIG players shall survive in this market.Most of the customers have zero or lowest amount of trust on the service providers and they do not want to play a gamble on these small players even if it takes an extra buck for them to shell out on Bigger players.
2. Most important thing is customer service - Customer service is the most important aspect for companies which deal in "Movers and Packers" service. The customer loves to have a professional approach and people in their house who are "Well behaved" and can take care of their burden professionally. Professional approach is so important in this kind of business because professional service creates a trustworthy approach.However, the professional approach is not that well understood by many players in the market. Some of the workers ask for extratip when they reach for the packaging service or food or some other kind of benefits that can be taken from the customers. This is an uncontrolled area which sometimes creates a very bad effect on the mindset of the customers.
3. Price and Competition : Pricing over packaging and moving goods from one place to another can make a lot of difference. As there are thousands of players now in the market, price war surely makes a lot of impact over the minds of the customers. Some of the smaller players have reduced their price by more than half to survive in this market.
4. Best movers and packers are the ones who are organized - Again a very very important point. Some of the big players are very organized in their approach. Orange packers and movers in Pune have a very organized approach to deal with their customers. There is an analysis done on behalf of the customers on goods to be transferred,the amount of money that shall be charged and also as to how the shipment shall be carried out. This analysisis then driven to managers who reach the spot with their team and deal with the customers in soft spoken and olite manner. All this is well trained to all the employees. There are proper receipts and luggage is properly packaged in a 3 layer structure which makes the goods extremely robust and strong so that the customers do not even get a scratch in their products. All this is very well organized within a team and is the goods are then shippedfrom one location to another.
The above points are very important to keep in mind especially for a new entrant in the market. We felt to share these aspects so that a new player can understand the intricacies before joining this highly competitive sector.
Let us know your viewpoints. We shall be glad to assist you in case of any questions :)
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